HELP & SUPPORT
FAQ
FAQ-Who Are You
Who are you? Are you a scam?
We are a professional jersey manufacturing company with many years of experience in the industry. All the jerseys displayed on our website are in stock and come from the same factory as the official ones. You can place your order directly. To learn more, click About us.
Why are your jerseys so cheap? Is the quality guaranteed?
We are the source manufacturer, cutting out the middlemen and selling directly to consumers. This allows us to offer the lowest prices in the jersey market while ensuring the quality of our products.
Why should I buy from your website?
Choosing to shop on our website offers you several unique advantages:
Safety and Reliability: We are a professional jersey manufacturing company with years of experience, ensuring product quality and reliability. All jerseys are in stock.
Affordable Prices: As a direct manufacturer, we eliminate the middleman, offering the most competitive prices on the market.
Convenient Shopping Experience: On our website, you can select products at any time without waiting for customer service responses. Our system allows you to easily check order status and shipping information.
Fast Shipping: Our order processing and shipping are faster. Placing an order on our website takes just a few minutes, ensuring your jersey reaches you quickly.
Exclusive Discounts: By registering as a member, you will receive special coupons and discounts, making your shopping more economical. We frequently offer promotions for our loyal customers, enhancing your shopping experience.
FAQ-Products and Quality
What is the difference between player jerseys and fan jerseys?
Please visit our page to understand the differences between player jerseys and fan jerseys.
How should I care for my jersey?
Hand Wash Recommended: Many details on the jerseys and shorts are heat-transferred. We recommend hand washing to avoid damaging the prints. If using a washing machine, turn the jersey inside out.
Washing and Storage: Do not scrub the printed areas vigorously. Avoid prolonged exposure to sunlight. When not wearing the jersey, store it properly.
Repairing Prints: If the prints start to peel, lay the jersey flat, cover the letters and numbers with clean, non-stick plastic paper or a template, and iron at 150°C for 7-8 seconds. If not effective, repeat the process.
Note: Do not iron directly on the printed areas.
FAQ-Orders and Shipping
What is the shipping time?
Please visit our page to understand the Shipping time.
When will I receive my order?
Most orders are delivered within 5 to 20 business days. Customized or special orders may require an additional 1-3 days for processing. Generally, packages containing fewer than 15 jerseys or weighing less than 3 kilograms will be shipped in one parcel. Orders exceeding these limits will be split into multiple parcels.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. Click on “Track Order” in the top navigation menu of our website and enter your tracking number to get the latest shipping information.
FAQ-After-Sales Service
What is your after-sales service? Can I return or exchange my jersey?
In principle, you can return or exchange your jersey, and we will send you a new one. However, due to high international shipping costs, we do not recommend returns. If the jersey has a quality issue, we will provide reasonable compensation. If you have any issues during the purchase process, please contact our customer service. For assistance, click Contact Us.
What should I do if my order is missing items or if I receive defective or incorrect items?
Sometimes packages may be lost or delayed due to unforeseen circumstances or other reasons. In rare cases, if a package is held by customs, don’t worry. We will resend the package at no additional cost to ensure you receive your items. We apologize for any inconvenience caused by order processing errors. Please contact us, and we will do our best to correct your order efficiently.
FAQ-Purchasing and Payment
How to purchase on our website:
If this is your first time purchasing from our website, please register as a member or log in using your Google or Facebook account. This will allow you to view all your orders and their delivery status. We ensure the confidentiality of your membership and order information. After registering, select your desired products and add them to your shopping cart. Follow the instructions to complete the purchase process.
What payment methods do you accept?
We accept various payment methods, including PayPal, credit cards, and debit cards. For more details, please visit our payment methods page.